Cross-Border Fulfillment

We provide cross-border fulfillment services to 150+ countries worldwide including all major markets in Europe (UK, Germany, France, Spain, Italy), North America (Canada, Mexico), Asia-Pacific (Australia, New Zealand, Japan, Singapore), and South America (Brazil, Argentina, Chile). We handle customs clearance and compliance for each destination, making international expansion straightforward.

We operate on a DDP (Delivered Duty Paid) basis, meaning we handle all customs duties and taxes upfront. Customers receive products without surprise fees at delivery. We calculate duties based on each country's tariff schedule, include them in your product pricing, and pay customs on behalf of customers. This creates a better customer experience and prevents cart abandonment from unexpected delivery charges.

International delivery typically takes 8-10 days from shipment to customer delivery for most countries. This includes production time, quality inspection, customs clearance, and international transit. Delivery to Europe, Canada, and Australia generally falls within this timeframe. More remote destinations may take 10-14 days. We provide accurate delivery estimates for your specific target markets.

Customs delays are rare when documentation is prepared correctly. Our team handles all customs paperwork, tariff classifications, and compliance requirements to prevent issues. If a shipment requires additional information, we respond immediately with proper documentation. We monitor every shipment through customs and resolve any holds quickly to minimize delivery delays.

Yes, we coordinate international returns. Customers can return products according to your return policy. We handle return shipping arrangements, customs documentation for returns, and inspection upon receipt. Returns can ship back to our facility or be processed locally depending on the most cost-effective option. You set the return policy terms, we manage the logistics.

Generally no. Our cross-border fulfillment model allows you to ship to customers internationally without establishing business entities or registrations in each country. However, some countries require VAT/GST registration above certain sales thresholds (like EU countries). We advise on registration requirements for your target markets and sales volumes to ensure compliance.

International shipping costs vary by destination, package size, and weight. For standard-sized packages, shipping to the US typically ranges from $15-31 per kg, Europe $15-26 per kg, Canada $14 per kg, and Australia $15+ per kg depending on zone. Small parcels to the UK might cost $4-8, while the same package to Canada costs $6-10. Our DDP pricing includes all duties and taxes upfront, so customers never face surprise fees at delivery. We provide exact shipping quotes based on your specific products and target markets.